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We are working very hard to keep up with processing times but there might be additional delays as this is our busiest period of the year!
🍁 OnlineOrganics is 100% Canadian owned with 220+ Canadian Organic Products 🍁
🍁 100% Canadian owned with 220+ Canadian Organic Products 🍁

Most common questions we get:

Where does your products come from and what is the shelf life?

You can view the country of origin and shelf life by clicking on ''Specifications (Tap to open)'' on the product page.

Where can I find your Organic Certificate?

You can view our organic certificate by clicking on ''Certified by ECOCERT CANADA'' on the bottom of every page.

When will I receive my order?

All orders are subject to a processing time and a transit time. The processing time is the time it takes to gather the products for your order and box/palletize them. The processing time depends on the type of product and quantity. The transit time is the time it takes the carrier to deliver the order when it ships out.

  • Retail format orders (Individual portions, cans, jars, small boxes, etc.) are normally processed within 72 hours.
  • Wholesale format orders (Wholesale bags, boxes, cases, pallets, drums, totes, etc.) are normally processed within 2 weeks.
  • Special orders (All products marked as Special Order) are normally processed within 3-4 weeks.
  • We strive to provide fresh local products and will often have small weekly shipments of flour, grain, flakes and spices to get the freshest products for you. We try our best to minimize time products are sitting in a warehouse.

The delivery standards listed below are the maximum average transit times. This means that the majority of packages will be delivered within that delay. As the distance increases there is more possibility for delays, but from the experience we've acquired we can say that you shouldn't be too worried.

  • Within Quebec & Ontario (Excluding remote areas): 1 to 3 business days.
  • Rest of Canada: 2 to 7 business days.
Why am I missing part of my order?

When your order is in transit sometimes the multiple boxes will get separated in different trucks.

Track your order and select the different boxes ''Ex: (2 out of 5 pieces)'' to see where each box is.

How much does shipping cost to my location?

We have live shipping rates calculation at checkout.

To find out the exact shipping cost for your order simply add the items to your cart and start the checkout.

When you enter your shipping address it will show the available shipping options.

You don't have to enter any payment details and can simply leave checkout if you wish.

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