Frequently Asked Questions

How Do I Make A Purchase On OnlineOrganics.ca?

At Online Organics, we offer regular checkout for credit cards and Interac eTransfer for debit card purchases.

 

Where Are You Located And Can I Pick Up My Purchase In Person?

We are located in Otterburn Park, QC. It is about 40 minutes from Montreal. If you happen to be close to us, you can come pick up your online order.

 

Do You Accept Other Forms Of Payment ?

We accept cash for pickup as long as there isn't any special order items in the order.

 

Will You Send Me A Receipt For My Purchases?

As soon as you pay for your item, we will email you a sales receipt with a detailed bill of the items purchased and purchase price. We will also email you as soon as your product has been shipped.

 

Why Don't You Sell Your Products On eBay and/or Amazon?

Between the very high fees they charge (about 15%) and the poor working conditions of employees we do not want to encourage them.

 

Why is some of my food discolored?

This is what real authentic organic food is supposed to look like.

Commercial non-organic cultures will have nicer more perfect products; just like organic vs non-organic apples for example.

These are plant diseases that happed when you have organic cultures. There is always 1% of your crop that is going to be battling a disease, its what nature intended!

If you zoom into our product pictures, you will always be able to spot one item that is not perfect.

If you don't believe us you can read an article called ''Scouting for Common Soybean Seed Diseases'' published by the US Department of Agriculture (USDA).

 

What is your opinion on expiration dates?

  • All our products include a packaging date and expiration date. It is a common misconception that all food products should have an expiration date. In Canada under the Canadian Food Inspection Agency regulations expiration dates are not required for products with a shelf life of more than 90 days. This means all our products with very few exceptions are not required to display expiration dates.
  • Because we believe in being fully transparent and offering complete information on our products we include packaging and expiration dates on all our products.
  • We have a partnership with a local food bank to which we donate our expired products. We choose not to sell them as we strive to provide the freshest products.
  • Storage conditions make a huge difference in shelf life. Following our recommended storage guidelines is the key to a long shelf life.
  • Below are three very important sections from the Canadian Food Inspection Agency website:
    • ''Foods with an anticipated shelf life greater than 90 days are not required to be labelled with a best-before date or storage information. This is because these foods are generally considered to be shelf stable. Examples include most canned foods, many dry foods such as pasta and foods that are sold in a frozen state.''
    • ''Best-before dates are not indicators of food safety, neither before nor after the date. You can buy and eat foods after the best-before date has passed. However, when this date has passed, the food may lose some of its freshness and flavour, or its texture may have changed. Some of its nutritional value may be lost.''
    • ''It is not illegal to sell a product if its best-before date has passed. However, when this date has passed, the food may lose some of its freshness and flavour, or its texture may have changed. Some of its nutritional value, such as vitamin C content, may also be lost.''
    • Source: Canadian Food Inspection Agency: Date labelling on pre-packaged foods

 

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